Refund policy

Before an order is approved

Your card is authorised at checkout but is not charged until we approve the order. To withdraw an order request, email hello@greedylittlecrumbs.co.uk as soon as possible. If the order has not been approved, we will cancel it and release the card authorisation.

After approval

Our baked goods are perishable and prepared for a scheduled fulfilment, so change-of-mind returns and cancellations are not normally accepted after an order is approved and production has begun. This does not affect your statutory rights.

Incorrect, damaged or defective orders

Please inspect your order at collection or delivery. If an item is incorrect, damaged or not of satisfactory quality, contact hello@greedylittlecrumbs.co.uk promptly, ideally within 48 hours, with your order number and photographs where useful. We will assess the issue and offer an appropriate replacement, refund or other remedy. This request for prompt contact does not limit your statutory rights.

Refunds

Approved refunds are sent to the original payment method. Your bank or card provider may take additional time to process the credit. If an uncaptured order is declined, we will release or void the authorisation rather than capture payment.

Contact

For cancellation, return or refund questions, email hello@greedylittlecrumbs.co.uk.